Frequently Asked Questions

Are the employees responsible for authenticating products experienced?

The authentication team at Bag Affaire includes specialists from luxury brands like Tiffany & Co., Hermès and Rolex, and from auction houses such as Sotheby’s and Christie’s. They undergo intensive training—at least 40 hours—on identifying authentic markers and receive continuous education to stay ahead of counterfeiters
Is Bag Affaire’s authentication process thorough?

The company uses a brand‑specific process that combines human expertise with AI and machine learning. Items go through proprietary tools like Bag Affaire’s Vision and Shield systems; fine jewellery and watches are evaluated by gemologists and horologists, and artworks by art specialists
Are there many fake products on Bag Affaire?

Bag Affaire states that it is the only resale platform that authenticates every item it sells. Hundreds of experts inspect thousands of pieces daily, using advanced technology to detect counterfeits. If customers have concerns, Bag Affaire says it will resolve the issue
What is Bag Affaire’s authentication process?

The process again highlights the blend of expert human review and machine learning. Items are screened with proprietary vision and shield tools; specialised measurement devices assess mounted stones, and jewellery and watches receive valuation certificates while artworks are authenticated by fine‑art experts
What are your condition standards?

Items must be clean and wearable. Condition categories include:

• Pristine – new and possibly still in original packaging;

• Excellent – like new or barely worn;

• Very Good – minor signs of wear such as light marks or fading;

• Good – moderate wear;

• Fair – heavy wear like seam splitting or scuffs;

• As Is – extensive wear requiring potential repair
How often do you update exchange rates?

Non‑USD prices are updated daily based on the previous day’s exchange rate
What are your shipping and delivery options?

For U.S. addresses, Bag Affaire ships via UPS, UPS/SurePost, DHL eCommerce or OnTrac, with an extra fee for Hawaii and Alaska. International orders are handled by UPS or DHL Express to more than 60 countries
What does the heart icon next to each item mean?

It adds the item to “Obsessions,” a favourites list. Users can bookmark items and receive sale notifications; the list is accessible via the heart icon on the website or through the app menu